French Speaking Technical Support Agent - Future Prospects : Job Details

French Speaking Technical Support AgentNewark, Full Time, Permanent, Hybrid/Remote Working availableSalary £24,800

We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.

As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include:

• Offering technical support in both French and English
• Using CRM and other systems to log incidents
• Providing solutions to technical faults
• Escalating technical queries when required
• Monitor group mailboxes, ensuring all inbound queries receive a response

An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes:

• Fluent in written and spoken French and English
• Excellent problem solving skills
• Attention to detail
• Great communication skills
• Flexible approach to working hours

Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.

With the position of the French Speaking Technical Support Agent you will receive many benefits including:

• Birthday day off
• 28 days of holiday increasing up to 5 more with each year of the service
• Holiday buy/sell scheme (up to 3 days)
• Sick pay - increasing with the length of service
• Paid volunteer day
• Employee Assistance Program
• Wellbeing Budget
• Hybrid working/remote working may be available preferably hybrid or office based
• £1,000 Salary Increase when passed 6 month probation

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.