Front of House Coordinator - Pure Resourcing Solutions : Job Details

I am working with a great client who are looking for a Front of House Coordinator to join their head office Centre.The main purpose of the role is to provide positive first impression of the Centre and handle intital sales enquiries, carrying out viewings where required and to seek out opportunities for revenue.Some Main duties and Responsibilities:

• To ensure that clients and visitors are welcomed and received in a friendly and responsive manner and that they receive a positive first impression of the Centre.
• To act as an ambassador for the Company and its services, and make recommendations for improvements and potential revenue opportunities.
• To handle complaints with courtesy and refer more serious issues to the Centre Manager. To ensure timely feedback to customers as appropriate.
• To assist colleagues in the delivery of outstanding client care and service standards as measured by client surveys.
• To undertake other tasks relevant to the day to day running of the centre, as and when requested by the Centre Manager
• To carry out any viewings in Centre Manager’s absence, and make sure that all relevant contact and viewing information is entered in the system.
• To support the Centre Manager in achieving income generation per square foot targets and desk rates.
• To positively promote the company to prospective new tenants to achieve occupancy level targets.
• To manage (or assist receptionist with, where relevant) booking, administering and invoicing meeting rooms.
• To ensure that housekeeping is of the highest standard. Specifically that the reception and meeting room areas are well maintained, kept neat, tidy and well presented at all times.

Key Requirements: 

• Experience of running/coordinating a Conference Centre or Business Centre
• Reception/Front of house experience 
• Excellent Customer Service skills
• Experience of dealing with bookings and cancellations
• Experience of being in a front of house or similar role 
• Experience of Sales and business to business client relationship buliding 
• Leadership skills desirable
• Flexible and Apatable 
• Work well under pressure

If you think this is the job for you and you’re ready to join the team, get in touch with me - Laura!