Front of House Coordinator - Switchboard - Imperial London Hotels : Job Details

Front of House Coordinator

Imperial London Hotel Group based at Royal National & City Sleeper Hotel / Tavistock Hotel

40 hours (5 of 7 days weekly rota)

£25, 500 - 27, 000.00 GBP + Benefits

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.

We are now recruiting a Front Office Manager at our Royal National & City Sleeper Hotel. Nestled in the heart of London, Bloomsbury. Our Royal National Hotel is one of the largest hotels in the UK. We boast over 16000 guest rooms. Each day brings new challenges as we forge to create authentic London experiences and memorable stays within everyone’s reach.

Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from managing check-in to check-out. Working alongside the Front Office team, you manage emails, phone calls, and reservations, process payments and refunds, and monitor credit card discrepancies.

Key Duties will include the following:

• Manage and enter group bookings for the hotel and liaise closely with Groups department ensuring all Groups information is inputted in the system and allocated accordingly.
• Manage booking requests and comments via Expedia, the company’s app and other sites.
• Deal efficiently and courteously with all guest enquiries or requests coming via the switchboard in a timely manner with appropriate follow-up or escalation when necessary.
• Send reservation confirmations, and copies of invoices to the guests or clients.

What we would like from you

• Worked as a Front Office Supervisor/ Reception Manager in the hospitality industry.
• A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
• Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike.
• A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).

What you will get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

About Us:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.

Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today!