Front of House - Birchgrove : Job Details

The Company

Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference.

The Role

We are seeking front of house to join our friendly team to provide friendly and compassionate support to older adults enabling them to live a fulfilling and independent life. We are looking for an enthusiastic, warm and friendly individual to join our team for this unique opportunity to really make a difference within our communities.

This exceptional opportunity offers experience across various operational areas. As the first point of contact, you will ensure a warm and welcoming environment for our residents and visitors while supporting administrational functions, event coordination and daily operations.

If you are passionate about delivering outstanding service, thrive in a dynamic work environment and seek to enhance your career in a supportive and professional environment this is the role for you.

The Person

The ideal applicant ideally should have / be:

• Warm and Friendly
• Passionate about enhancing the lives of our residents
• Innovative and creative
• Self-motivated and enthusiastic committed to providing an excellent customer service
• Great communication skills
• Excellent team player
• Committed to enhancing residents' well-being and fostering a sense of community.
• Values aligned with our philosophy as outlined on.

Key Responsibilities

Key responsibilities will include:

• Support our residents in their day-to-day activities
• Assist with activities and events
• Answer telephone enquiries internally and externally ensuring that queries are dealt with in a professional and efficient manner
• Collaberate effectively with residents, their families, and other staff members to ensure the highest level of service and support
• Provide support to residents, their guests and visitors
• Deliver a food and beverage service at a high standard in the restaurant
• Hot drinks and bar drinks served as required throughout the day
• Cleaning of communal areas
• Greeting visitors at reception
• Provide outstanding customer service to residents
• Undertake any activities that fall under the Health & Safety policies and procedures.

Why Work for us

• Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee’s career progression.
• Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
• Competitive compensation and benefits
• Complimentary lunch cooked by our professional Chefs
• Health Care Cash Back scheme
• Electric Car Scheme

We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.

We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.

REF-217 987