General Manager Automotive Protection - QBE Management Services (UK) Limited : Job Details

Primary Details

Time Type: Full time Worker Type: Employee

General Manager - Automotive Protection

UK (Hybrid)

Permanent

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity  

Join our Automotive Protection team as a General Manager for the UK, where you'll lead and inspire our business to new heights. This role offers a unique opportunity to collaborate with global peers, drive market growth, and enhance customer loyalty through innovative solutions.

Your new role

Reporting to the Global Head of Automotive Protection, you'll be at the forefront of our partnership with major clients, ensuring efficient claims handling and exceptional customer service. This includes leading both short-term and long-term strategies, creating and delivering a top-notch customer experience with clear and unique offerings.

If you are a problem solver with a passion for growth and a knack for managing relationships, this is the perfect role for you. Embrace the challenge and make a significant impact on our business and customers.

Main responsibilities:

• ?Strategy & Planning: Lead the development and execution of profitable growth strategies and world-class customer experiences across differentiated distribution channels.
• Business Performance: Contribute to the execution of business strategy, ensuring profitability and performance targets are met, while managing key relationships and partnerships to drive value.
• Policy & Compliance: Oversee the launch of new insurance programs, ensuring compliance with QBE’s policies, legal, and regulatory requirements.
• Root Cause Analysis: Conduct root cause and impact analysis of recurring customer issues, implementing solutions to drive continuous improvement.
• Customer Focus: Develop market strategies and manage relationships with partners to deliver customer-centric solutions, competitive advantage, and growth.
• Financial Management: Manage financial performance, monitor risks, and identify opportunities to improve revenue and cost performance.
• People Management: Foster a culture of accountability and high performance, ensuring clear roles, effective performance management, and employee engagement.
• Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders, driving collaboration on product, service, and technology to enhance customer experience.

About You

• Relationship & Communication Skills: Great interpersonal and communication abilities to build trust and influence at all levels within the organization.
• Leadership & People Management: Experience leading teams, driving strategic change, and inspiring operational and strategic success.
• Commercial & Strategic Thinking: Sound commercial judgment with a strategic, innovative approach to problem-solving and decision-making.
• Industry Expertise: Knowledge of the insurance market, particularly in automotive affinity partnerships, auto insurance products, and underwriting practices.
• Business Growth & Performance: Experience of driving sustained, profitable business growth and delivering on business plans within sales and development.
• Cross-functional Leadership: Experience in leading transformational, cross-functional customer initiatives and managing key partnerships.
• Regulatory Knowledge: Good understanding of insurance industry regulations, statutory regimes, and local insurance markets.
• Proven Expertise: Background in auto manufacturer, distribution, affinity partnerships, proposition, and product management in the general insurance sector.

Why QBE? At My Best? 

?At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 

#LI-Hybrid

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.?? 

To find out more about why you should work for QBE, visit ourcareers website. 

At My Best - QBE Benefits? 

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.? <span