General Manager - Events Venue - N.E. Recruitment : Job Details

General Manager required to oversee all aspects of the day-to-day operations of an events venue located in the Aylesford, Kent area. Transport will be required due to location and business hours.

As General Manager you will be reporting to the Operations Director / Venue Owners and you will ensure the smooth execution of events, maximize revenue, uphold the venue's reputation, and provide exceptional customer service. This role involves strategic planning, team management, financial oversight, sales and coordination with clients and suppliers to deliver successful events. This is a versatile events venue offering breathtaking views specialising in a wide range of events, from weddings, parties, wakes, in-house events to corporate functions with a dedicated team to assist clients in coordinating their events, working closely with trusted suppliers to ensure every detail is perfect. Events range from a sit down for 75 guests to larger gatherings for up to 250 guests in a variety of distinct spaces, creating the ideal backdrop for unforgettable celebrations and experiences.

Key Responsibilities as General Manager:

Operational Management:

• Oversee daily operations of the venue, ensuring high standards of service and safety.
• Oversee the coordination of all aspects of events, including setup, execution, and breakdown.
• Ensure compliance with health, safety, and legal regulations.
• Manage facilities, inventory, equipment, and supplies, ensuring timely maintenance and replacements.

Financial Management:

• Develop and manage the venue's annual budget, including forecasting, monitoring expenses, and controlling costs.
• Maximize revenue through effective pricing strategies, upselling opportunities, and cost management.
• Prepare financial reports, including profit and loss statements, and present them to senior management.

Team Leadership:

• Recruit, train, and manage venue staff, including event coordinators, operations staff, and support teams.
• Foster a positive work environment that encourages teamwork, performance excellence, and employee development.
• Conduct regular performance reviews and provide coaching, feedback, and training to staff.

Client Relationship Management:

• Act as the primary point of contact for clients, building and maintaining strong relationships.
• Oversee the end-to-end client experience, from initial enquiry to post-event follow-up.
• Handle client issues and complaints promptly and professionally, ensuring client satisfaction.

Marketing and Sales:

• Collaborate with the marketing manager to develop and implement strategies to promote the venue and attract new business.
• Identify and pursue new business opportunities, partnerships, and collaborations.
• Attend networking events and industry conferences to represent the venue and build relationships.

Strategic Planning:

• Develop and execute the venue’s strategic plan in alignment with overall business goals.
• Conduct market research and analyse trends to identify opportunities for growth and improvement.
• Develop and implement policies and procedures to enhance operational efficiency and customer experience.

Key Requirements:

• Proven experience in managing an events venue, hospitality, or a related field.
• Strong leadership and team management skills, with experience in recruiting, training, and developing staff.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client and supplier relationships.
• Demonstrate experience in financial management, budgeting, and reporting.
• Strong organizational skills with the ability to multitask and prioritise in a fast-paced environment.
• Knowledge of health, safety, and legal regulations related to events and venue management.
• Proficiency in event management software, Microsoft Office Suite, and other relevant tools.

Desirable Qualifications:

• Degree in Hospitality Management, Business Administration, or a related field.
• Experience in sales and marketing within the events or hospitality industry.
• Familiarity with local market trends and competitor analysis.

Personal Attributes:

• Highly motivated, self-starter with a passion for events and hospitality.
• Creative problem-solver with a client-focused approach.
• Strong negotiation and conflict resolution skills.
• Detail-oriented and able to maintain composure under pressure.
• Flexible and adaptable to changing circumstances.

Working Conditions:

• The role may require working evenings, weekends, and public holidays depending on event schedules.
• Flexibility to be on call to address urgent venue or client needs.
• Ability to travel locally to attend meetings, site visits, and industry events.

The salary for General Manager given as £30,000 - £34,500 / per annum basic / plus a share of the gratuities / and a bonus scheme potential. This role will require transport due to location and work event schedules.

N.E. Recruitment is acting as an Employment Agency in relation to this vacancyPlease send an up to date copy of your Curriculum Vitae.We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.Candidates must be eligible to live and work in the UK