General Manager - Warner Hotels : Job Details

We have a fantastic opportunity for an experienced General Manager to join Warner Hotels at Studley Castle. 

Studley Castle is a reinvented castle in the heart of Shakespeare’s England. A Victorian spectacle with an utterly modern outlook and an award-winning spa with over 180 years of history, set in stunning rural Warwickshire. 

We have beautiful properties in enviable locations, delicious food and drink delivered by warm hearted teams, Warner wellness, 100’s of acres of the UK’s best landscapes, dancing and entertainment are just some of the things you’ll be involved in.  No day will be the same!

What are we looking for?

Reporting into an Operations Director, we are looking for a General Manager at Studley Castle who will work collaboratively with their Heads of Department on site to ensure the delivery of exceptional guest and team experiences throughout the Hotel.

The right candidate for the role will be commercially focused and work closely with central support teams to maximise the revenue streams for the hotel and build a strong connection with key stakeholders to drive a culture of accountability throughout the hotel. They will have a passion for creating a guest focused environment and will be able to bring to life our mission, to create the UK’s best places for grown up fun. 

Why Warner Hotels?

Well, besides the fact we have a vibrant culture and stunning locations across the UK, we also offer:

• A competitive salary and bonus potential of up to 35% of salary
• 20% discount for you, your family & friends across our Warner and Bourne Leisure brands
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to fantastic discount and offers with many national brands and retailers
• Access to the company’s corporate box at the O2 for Music, Comedy and Sport

What will you be doing?

• Be responsible to ensure the hotel leadership team are role modelling the expected behaviours
• You will take full accountability for delivering business KPIs and brand standards
• Executing the operations strategy within hotel and holding leaders to account for their performance against the strategy
• Nurturing a high-performance culture where everyone’s contributions are recognised, where talent thrives and rewarding careers are built
• Sharing your exceptional level of operational knowledge with leaders and team members, continually looking to develop innovative ways to delight our guests and team
• Work closely with central support functions and create a strong connection with those based in Hemel support centre

• Analyse the hotel profit and loss for areas of improvement and deliver profit growth

The ideal candidate will have:

• Great leadership skills with the ability to inspire others
• Strong business and financial acumen, with a passion for team and guests
• An ability to influence and negotiate at all levels
• Previous experience in the hospitality or leisure industries in senior level management having worked in a similar size business and scope
• We are part of Bourne Leisure Ltd, as a business we are committed to creating an Inclusive and Diverse culture. We are driving Inclusion and Diversity across every strand of our business to ensure every team member feels included and part of something.

Location: Studley Castle - Warwickshire

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: