General Manager - HOORAY Recruitment : Job Details

Are you passionate about providing exceptional guest experiences? Do you thrive in leading dynamic teams to success? Do you have proven experience of the Luxury yet informal sector of the market? If so, get in touch today

My client is a leading luxury hotel with a commitment to delivering ahigh quality but informal guest experience. They are looking for someone who is highly personable with exceptional people skills who can communicate with a wide range of stakeholders across the team but who also has a keen eye for the little details that make this hotel stand from its competitors. You will be supported by an experienced team of department heads and a wider team who are equally committed to providing the outstanding experience this venue is known for.

Benefits of Working with Us:

• Excellent benefits package
• On site parking
• Opportunities for further career development

What are the day-to-day responsibilities of the role:

• Lead and inspire department heads and their teams to consistently deliver exceptional guest service.
• Foster a positive and professional work environment by setting clear expectations and providing ongoing coaching.
• Drive high standards across all areas of the hotel.
• Manage staffing levels, schedules, and resources to meet business needs.
• Monitor guest feedback to continually enhance service delivery and resolve issues proactively.
• Oversee financial performance, including budget management, cost control, and revenue optimization.

Required Skills and Qualifications:

• Proven leadership experience in the hotel sector. Whilst you'll have experience across the whole hotel, you will have a particular keen eye on the F&B offering
• Strong interpersonal and communication skills to build rapport with guests, team members, and stakeholders.
• A passion for excellence and a drive to exceed expectations.
• Financial acumen, with experience managing budgets and analysing performance metrics.
• Flexibility to work varied hours, including evenings and weekends, as required.

How to Apply:

My client is offering an annual salary of up to £70,000 depending on experience. 

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality.

At Hooray, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we'll be happy to accommodate your needs.

• Hooray is acting as an agency on behalf of the client for this position.
• Our purpose as a business is to pioneer ethical recruitment for a better working world.
• Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
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