General Manager - Cox Automotive : Job Details

Join Our Team: General Manager - Manheim Inspection Services

Are you ready to take the wheel and drive success at Manheim Inspection Services? We’re seeking an experienced and visionary General Manager to lead our business to new heights. If you’re passionate about operational excellence, delivering exceptional customer experiences, and inspiring teams, this role is your chance to shine.

Your Mission:

As the General Manager, you’ll own the strategy, development, and direction of MIS, ensuring the company consistently achieves its objectives. You'll lead both our Customer Experience and Operational teams, ensuring they have the leadership, support, and resources needed to exceed performance and quality standards.

What You’ll Do:

Customer Excellence

• Build strong relationships with clients and uncover opportunities for growth.
• Drive continuous improvement to elevate the customer experience.
• Ensure all KPIs are met or exceeded, addressing challenges proactively.
• Foster collaboration across functions for seamless customer experiences.

Inspiring Leadership

• Champion our values and cultivate a high-performing, inclusive culture.
• Communicate effectively with the Senior Management Team and your team members.
• Develop talent through effective recruitment, induction, and succession planning.
• Ensure fairness, consistency, and compliance with HR processes and policies.

Driving Performance

• Manage the MIS P&L, delivering on financial targets while maximising efficiencies.
• Provide clear reporting on operational and financial performance, addressing gaps with actionable plans.
• Ensure inspection accuracy, productivity, and adherence to loss management processes.

Industry Expertise

• Stay at the forefront of inspection standards (e.g., BVRLA and NAMA).
• Develop innovative, industry-leading solutions to meet evolving client needs.
• Build lasting relationships with key customers and expand professional networks.
• Create and execute business plans to support MIS’s long- and short-term goals.

What You’ll Bring:

• Proven senior management experience in a large-scale operation, with P&L accountability.
• Strong analytical skills and experience translating data into actionable insights.
• Excellent leadership abilities to motivate, engage, and develop diverse teams.
• Knowledge of health and safety practices, quality assurance processes, and supplier management.
• Outstanding communication, organisational, and problem-solving skills.
• A track record of delivering innovative process and system improvements.

Why Join Us?

At Manheim Inspection Services, part of Cox Automotive, you’ll be part of a company that values excellence, innovation, and collaboration. We empower our team to make a real impact while fostering a culture of recognition and growth.

Take the Next Step

Ready to steer your career in an exciting direction? Apply now and become a driving force in our success.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.