German Customer Service Administrator - Zenith People LTD : Job Details

We have an excellent opportunity to join a global manufacturing business as they look for a German speaking Customer Service Administrator to join their team. You will play a crucial role in delivering an exceptional customer service experience to all their customers.

Job Responsibilities:

• Delivering outstanding customer service over email and telephone
• Providing proactive and commercial account administration
• Maintaining an accurate customer database for business development purposes
• Communicating effectively and liaising with other departments to solve problems or answer customer queries
• Administering of returns and process accurate refunds
• Monitoring online payment details to reduce risk of fraudulent orders
• Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
• Booking shipping and transport using logistics providers
• Coordinating order fulfilment
• Ad hoc customer service/sales administration

Requirements:

• Fluent in German and English, both written and spoken
• Previous Customer Service experience
• Strong MS Office and Excel skills
• Proficiency with systems
• A positive and proactive attitude
• Conscientious & hard-working
• Able to multitask and manage workload to tight deadlines
• Articulate, confident and friendly manner
• Close attention to detail

Benefits/additional info:

• Numerous staff social events throughout the year
• 25 days holiday plus 8 bank holidays
• The opportunity to buy and sell annual leave
• Paid charity days for all employees
• Enhanced pension scheme
• Company healthcare plan - including dental, eyecare and wellbeing services
• Wide range of employee wellbeing initiatives and benefits