German Speaking Customer Service Advisor - Euro London : Job Details

Job Title: German Speaking Customer Service Advisor

Contract: 12-Month Fixed Term Contract (Very likely to go permanent)

Location: Sunderland (commutable distance required)

Salary: £27,500 - £30,000 + 7.5% Annual Bonus

Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a German Speaking Customer Service Advisor to join our client's growing team on a 12-month fixed-term contract, with the strong likeliness to become permanent. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you!

Key Responsibilities:

• Order Processing: Managing and processing customer orders efficiently.
• Logistics & Tracking: Providing accurate updates on order status and shipping.
• Customer Support: Answering phone calls and handling email enquiries in German.
• Problem Resolution: Investigating and resolving customer issues promptly.
• Problem Solving: Proactively addressing challenges to ensure customer satisfaction.
• Stock Queries: Responding to customer inquiries about product availability and stock.

What We're Looking For:

• Native-level fluency in German (both spoken and written)
• Excellent customer service skills with a focus on delivering positive outcomes
• Great communication skills and the ability to handle queries with a professional, friendly approach
• Attention to detail and a proactive, can-do attitude
• Must be within a commutable distance to Sunderland

Benefits:

• Competitive salary with 7.5% annual bonus
• 25 days holiday with the option to buy or sell additional days
• 50% discount on products
• Private medical insurance and health cashback plan
• Gym membership discounts
• Dental insurance
• Life insurance and Group Income Protection
• Season ticket loans for public transport
• Car breakdown cover
• And many, many more!

If you're passionate about providing top-notch customer service and looking for a role with excellent growth potential, apply today or send your CV direct to to join our client's fantastic team!