German Speaking Customer Service Advisor - Michael Page Business Support : Job Details

We are seeking a German-Speaking Customer Service Advisor to deliver outstanding client support within the Financial Services sector. In this role, you will serve as the primary point of contact for clients, maintaining a high standard of professionalism at all times. You will be responsible for managing the extensive German customer base, ensuring they receive exceptional service and support.

Client Details

We are a large organisation in the financial services industry, with a solid reputation for providing high-quality services. Based in Chester, we are known for our commitment to customer satisfaction and our outstanding support services.

Description

• Providing high-quality customer service to clients.
• Communicating effectively with clients in German.
• Resolving customer inquiries promptly and professionally.
• Maintaining up-to-date knowledge of financial products and services.
• Working closely with other team members to ensure customer satisfaction.
• Adhering to company policies and regulations.
• Assisting in the development of customer service procedures.
• Contributing to the overall success of the customer service team.

Profile

A successful German Speaking Customer Service Advisor should have:

• Fluency in German and English.
• Strong customer service skills.
• Excellent communication skills.
• A strong understanding of financial services - Desired.
• Ability to work effectively in a team.
• High attention to detail.
• Proficiency in Microsoft Office Suite.

Job Offer

• An estimated salary range of £27,000 - £33,000.
• Comprehensive training and development programmes.
• A friendly, supportive work environment.
• A generous holiday leave.
• Opportunities for career advancement.
• Unique experience in the financial services industry.