German Speaking Customer Service - Reed : Job Details

A Brand-New German speaking Customer Service job has been released to Reed Business Support, HarlowWe have solid foundations with this thriving Harlow based manufacturing company, with recent investment they are thriving and growing, which has led to this requirement.What will the ideal candidate have?1. Fluency in German, written and spoken2. Existing Customer Service experienceGerman speaking Customer Service duties will be;

• Provide assistance to customers across phone, email, chat, and social media, addressing questions on products, services, shipping, returns, and order statuses with clarity and detail.
• Help customers with order placement, tracking, and updates, and resolve any issues with delays or incomplete orders.
• Address and resolve complaints or escalations professionally and empathetically, working to achieve a satisfactory outcome for both the customer and the company.
• Stay informed on the company’s products, policies, and procedures to provide accurate, up-to-date information to customers.
• Coordinate with other departments to resolve customer issues and relay valuable feedback for continuous improvement.
• Document and report feedback to enhance customer service, refine product offerings, and improve the user experience.
• Adhere to company guidelines to maintain a consistent, high-quality customer experience in all interactions.

Potential to work hybrid, 3 days in the office.Salary; up to £35kIf you think you fit the profile or know someone who does, please apply now or contact Michele Talbot, Reed Business Support, Harlow.  Feel free to pass my details to your German speaking colleagues/friends who are located near to Harlow