German Speaking Customer Support Administrator - Page Personnel Secretarial & Business Support : Job Details

Looking for a German Speaking Customer Support representative to join our industrious team in Bromborough, who will excel in providing high-quality assistance and solutions to our customers.

Client Details

Our client is a prominent industrial manufacturing company, boasting a team of over 1000 dedicated professionals. They specialise in creating innovative products, always striving for excellence and sustainability in their field.

Description

• Manage incoming calls and customer service inquiries from German customer base.
• Identify and assess customer's needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Order processing management.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Profile

A successful German Speaking Customer Support representative should have:

• Excellent written and verbal communication skills in German and English.
• Proven customer service experience in an Industrial / Manufacturing setting.
• A strong understanding of customer service software, databases, and tools.
• A positive attitude and the ability to handle pressure in a fast-paced environment.
• A dedication to continuous improvement and customer satisfaction.

Job Offer

• Excellent holiday leave package.
• Opportunity to be part of a forward-thinking company culture.
• Unique chance to work in the bustling industrial manufacturing industry.