Graduate Customer Service Executive - Hays Specialist Recruitment Limited : Job Details

Are you a recent graduate in business or science, ready to kickstart a rewarding career in pharmaceuticals?

This opportunity is with a forward-thinking company dedicated to enhancing lives through innovative medicines. They're looking for a Customer Service Executive to join their Commercial team; an ideal entry-level role for someone keen to develop skills, make a difference, and grow within the industry.

This is an office-based position, working Monday to Friday alongside colleagues in the commercial and supply chain teams.

Why This Role Stands OutThis position places you at the core of a unique dispensing scheme, supporting doctors across the UK with access to essential rebates and services. You'll build practical experience in customer service, problem-solving, and commercial operations, key skills for a future in pharmaceuticals. It's an opportunity to contribute meaningfully while establishing a solid career foundation.

What you will be doing:

• Customer Engagement: Manage inbound and outbound calls with healthcare professionals, assisting with scheme navigation and resolving enquiries efficiently.
• Scheme Support: Onboard new practices, handle stock-related questions, and contribute to commercial campaigns.
• Attention to Detail: Maintain accurate customer records, address queries promptly, and ensure alignment with business goals.
• Collaboration: Work closely with colleagues in sales and supply chain to share insights and support product delivery.

What we are looking for:

You hold a recent degree in business, pharmaceutical science, or a related field that has ignited your interest in pharmaceuticals. You're results-driven, with strong communication skills and a proactive mindset. Proficiency in Excel is required for data analysis and decision-making support.

What's On Offer

• Competitive Starting Salary: £26,000 - £29,000, reflecting your potential and growth.
• Progressive Development: A tailored training plan, including support to gain the ABPI qualification, setting you up for long-term success in the sector.
• Purposeful Work: A role within a team focused on delivering innovative healthcare solutions.
• Office-Based Collaboration: Work Monday to Friday in a vibrant office environment alongside commercial and supply chain colleagues.
• Travel Opportunities: Attend national team meetings in the UK (4-5 days, twice yearly), an international year-end meeting (3-4 days in December) and occasional industry events.
• Career Progression: Start here with the potential to advance within the Commercial function.

Why join:

This organisation excels in innovation, teamwork, and tangible impact. You'll join a committed team in a supportive setting, contributing to goals that extend beyond the workplace. Bring enthusiasm, adaptability, a desire to learn and a comprehensive development plan will guide your success.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk