Graduate IT Support Analyst - IT Search & Select : Job Details

We are a leading software house based in Oxford. We specialize in developing cutting-edge software solutions for businesses across various industries. Our mission is to empower businesses with innovative technology that drives efficiency and growth.

We are seeking a highly motivated and enthusiastic Graduate IT Support Analyst to join our dynamic team. As a Graduate IT Support Analyst, you will play a crucial role in providing technical support to our clients and ensuring the smooth operation of our software products. This is an excellent opportunity for a recent graduate looking to kick-start their career in IT within a supportive and innovative environment.

Key Responsibilities

- Provide first-line technical support to clients via phone, email, and remote access.

- Diagnose and resolve software and hardware issues.

- Assist with software installations, configurations, and updates.

- Collaborate with the development team to troubleshoot and escalate complex issues.

- Maintain accurate records of support requests and resolutions.

- Provide excellent customer service and build strong client relationships.

Requirements

- Bachelor's degree in Computer Science, Information Technology, or a Computing related field.

- Strong problem-solving skills and attention to detail.

- Excellent communication and interpersonal skills.

- Basic understanding of software development and IT infrastructure.

- Ability to work independently and as part of a team.

- Eagerness to learn and adapt to new technologies.

**Benefits:**

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- Collaborative and supportive work environment.

- Convenient location in Witney, Oxfordshire.

- Flexible working hours.