Graduate IT Support Technician - James Frank Associates : Job Details

Our client, a leading US Law Firm is seeking a Graduate IT Support Technician to join their London office on a full-time, permanent basis.

Reporting to the Regional Technology Manager our client is looking to add a Graduate IT Support Technician to their team where you will be responsible for providing a high level of computer and phone support to offices across Europe, both remotely and face to face. You will also provide AV support throughout the office for both day-to-day duties and events.

The ideal candidate will hold a Computer Science degree or similar, and will be looking for their first full-time role in a support capacity in a professional setting.

Key Responsibilities:

- Assist the Regional Technology Manager in investigating, troubleshooting and resolving both 1st and 2nd line technical queries

- Assist with routine day-to-day user tasks, such as setting up, maintaining and troubleshooting desktops, laptops and iPhones

- Participate in both software and hardware rollouts / upgrades

- Ensure all problems are escalated to the relevant member of staff when necessary

- Be the first point of call both in person, over the phone and via email for any technical queries or questoins

- Provide a high level of customer service and customer support to users at all times

- Setup and breakdown all AV equipment before and after use

- Be the go-to for any meeting room AV support

- Maintain, troubleshoot and upgrade AV equipment, including projectors, cameras, microphones, video conferencing tools and more

Key Experience:

- Degree-educated, holding a Computer Science degree or similar

- Excellent communication skills both face to face and over the phone

- Able to work in a fast-paced environment both independently and as part of at team

- Confident maintaining knowledge of the latest tools and technologies

- Ability to multitask whilst ensuring a high level of accuracy and attention to detail is maintained at all times

- Strong working knowledge of MS and Office365 is essential

- Confident picking up new software and hardware skills with ease

- General interest in technology and AV

This is an excellent opportunity for a Graduate IT Support Technician to join an internal, leading Law Firm as part of their London office.

You will be working as part of an experienced team and gain invaluable experience in the role working for an industry-leading firm.

CVs are being reviewed, so please apply now for immediate consideration.