Guest Experience Manager - Spain OR UK based - C&M Travel Recruitment : Job Details

Guest Experience Manager, Marbella OR UK based I am working with a high end, specialist agent to find them a Guest Experience Manager to join the team in Spain to ensure their guests enjoy a smooth and pleasant stay in one of their handpicked private villas or haciendas. This is an amazing opportunity for an experienced candidate with proven knowledge of Spain to deliver impeccable customer service and create bespoke experiences for their clients. Salary DOE but circa 30,000 Euros.

Guest Experience Manager, Marbella OR UK Based Responsibilities Ideally you will be based in Spain, however UK candidates would also be considered if you have extensive knowledge of Spain. Thrives in a fast-paced environment, extremely organised, with a good working knowledge of luxury travel to southern Spain and Marbella. You will supervise the Resort Concierge and work closely with villa staff and Head Office.

• Manage all aspects of resort operation, ensure guest arrangements are in place and villas presented to agreed standards
• Plan complex client itineraries and make Experience bookings pre-arrival
• Personally deal with Platinum bookings for UHNW clients
• Assist with sourcing and onboarding new Experiences, working closely with the marketing team to promote them
• You will be responsible for ensuring the client's holiday lives up to their expectations!
• Deal with any issues efficiently whilst always ensuring that guests feel reassured and listened-to.
• The ability to stay calm in a crisis and solve any problems quickly and efficiently.
• Ad-hoc visits to villas to check brochure accuracy, service levels, general maintenance and cleanliness
• Being on hand throughout a client's stay to offer assistance
• Using your local knowledge to assist them to make reservations for restaurants and beach clubs etc
• Organising pre-arrival arrangements for clients in liaison with local concierge suppliers and villas

Guest Experience Manager, Marbella OR UK Based Skills Required

• You must be self-motivated, highly organised, and able to manage own time efficiently
• Excellent attention to detail
• Own car essential, mileage paid
• Great communicator with strong written and spoken English
• Experienced working with HNW clients always offering total discretion
• Problem solver
• Experienced CRM and Gmail user, competent with Microsoft Word and Excel
• Spanish language skills are a bonus
• Using social media to keep your finger on the pulse of the Islands activities
• Experience in travel and hospitality, or strong customer service background handling complaints

Guest Experience Manager, Marbella OR UK Based - The Small Print and the Fun stuff:

• If you are based in Spain you will need to be registered self-employed in Spain, or have the right to work & address in UK.
• 28 days annual leave, company lifestyle package and an annual bonus scheme
• Clean driving license and own vehicle.
• Travel to Spain required up to 7 days at a time, expenses covered
• Pay will be 30,000 Euros per year plus

If you have the relevant Guest Management and Concierge experience please send your CV to

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