H100 Fife Customer Service Advisor - SGN : Job Details

Salary: £24.8k - £29k per annum (Dependent on skills & qualifications)

Perks & Benefits: Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more

Reference: REQ4223

Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?

The overall purpose of this job is to deal with a variety of customer enquiries on our world first energy project, H100 Fife, delivering an excellent level of customer service.

Reporting into the Senior stakeholder and Customer manager you will be based in our H100 Office in fife and will work alongside the Customer Marketing Manager and the H100 project team as we work together to deliver our world first energy project which goes live in 2025.

We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you're supporting from the office or working on the front line, every role plays a part.

How you’ll support us on our mission to keep people safe and warm…

• Always providing a consistent service
• Ensuring accuracy within my work and listening to the customer
• Understanding a customer’s needs
• Promoting a positive experience to our customer
• Supporting customers through the transition from natural gas to Green Hydrogen
• Providing administrative support to the H100 team to support the customer service delivery.

What you’ll need

To succeed in this role, you will require a combination of strong communication skills and a customer-centric approach. The ideal candidate will be detail-oriented, able to work both independently and as part of a team, and comfortable in a dynamic environment. Specifically, you will need:

• The ability to engage effectively with customers via phone and email.
• Experience conducting face-to-face customer meetings.
• A proactive and reactive approach to customer enquiries and issue resolution
• The ability to share information and provide updates clearly and accurately.
• The capability to handle enquiries and escalate issues to the relevant team members as required.
• Experience providing administrative support in a fast-paced setting.

If you don’t have all the qualifications/experience, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.