Head of Customer Service - eFinancialCareers : Job Details

A small prestigious international bank is in search of a “hands-on” manager to oversee back office operations, including treasury settlements, SWIFT payments, customer services, and retail banking for the London branch.

Responsibilities for this role include:

• Managing a team to process treasury settlements, SWIFT payments (75%), and retail banking (25%)
• Authorising SWIFT payments and treasury settlements
• Ensuring updated CDD/EDD
• Supervising cashiers and ensuring service delivery of VISA & Debit Cards
• Providing support to Relationship Managers for HNWI and private banking
• Reviewing processes, procedures, and operational risks

Your experience must include:

• Extensive experience in treasury back office operations and SWIFT payments within the banking sector
• Relevant background in retail and private banking
• Strong staff management skills
• Excellent communication and presentation abilities for client interaction
• Capacity to work effectively under pressure, demonstrate initiative, and exhibit problem-solving skills

Please note this role will be working 5 days a week in the London office. If you are interested in this role please contact us asap with your CV.