Head of Digital Operations - Holland & Barrett International Limited : Job Details

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

We have a fantastic opportunity to join us as Head of Digital Operations at Holland & Barrett. As Head of Digital Operations, you will play a key role in shaping and delivering the Digital strategy, working closely with senior leaders to drive operational excellence. You'll collaborate with cross-functional teams, including Commercial, Finance, Supply Chain, and Marketing, to ensure seamless execution of digital trade activities, stock management, and campaign activation. Partnering with Technology and Data teams, you'll leverage insights to optimise processes, enhance forecasting accuracy, and improve overall efficiency. This is an exciting leadership role where you'll drive digital growth, operational success, and impactful customer engagement.

The Role:

The Purpose of the Role: 

The Head of Digital Operations is responsible for leading the Digital Operations and Marketing Campaign Activation teams to drive operational excellence and deliver transformational growth. This role ensures the seamless execution of digital trade activities through process optimisation, forecasting, and cross-functional collaboration, supporting both business objectives and customer satisfaction. As a key member of the Digital Leadership team, the role also focuses on developing a high-performing team while championing the digital agenda to drive innovation and impactful results.

Key Responsibilities:

• Strategic Leadership: Define and lead the digital operations and campaign activation strategy, ensuring alignment with business objectives.
• Digital Campaign Activation: Oversee planning, execution, and optimisation of web and app campaigns to drive revenue and engagement.
• Operations Management: Ensure seamless execution of digital trade activities, including stock availability, demand forecasting, and fulfilment readiness.
• Performance & Reporting: Track KPIs, provide data-driven insights, and present strategic recommendations to senior stakeholders.
• Stakeholder Collaboration: Work cross-functionally with commercial, supply chain, finance, technology, and marketing teams to drive operational success.
• Risk Management: Identify and mitigate operational risks to maintain business continuity and customer satisfaction.
• Innovation & Improvement: Lead initiatives to enhance digital capabilities through technology and process optimisation.
• Team Leadership: Manage and develop the Digital Campaign and Operations teams, fostering collaboration and high performance.

Location:

This role is based in Nuneaton, and may be occasionally required to travel to our London Hub or to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.

The Person:

Key Requirements: 

• In-depth understanding of digital marketing campaign activation, operational frameworks, and e-commerce principles, including customer journeys, promotional strategies, and digital trade cycles.
• Proficient in demand forecasting, stock management processes, and operational readiness to support digital growth and campaign execution.
• Advanced knowledge of automation tools, process optimisation techniques, and technology integration to streamline workflows and drive operational efficiency.
• Strong knowledge of cross-departmental dependencies, including supply chain, finance, and customer experience, to deliver cohesive digital operations strategies.
• Ability to develop and implement strategic plans for digital campaigns and operations that align with long-term business goals.
• Proven ability to inspire, coach, and develop high-performing teams while fostering a culture of collaboration and accountability.
• Expertise in analysing complex datasets, identifying trends, and translating insights into solutions for operational challenges.
• Demonstrated success in leading digital marketing and operations teams, ideally within an e-commerce or retail environment.
• Proven track record of optimising digital workflows, implementing process improvements, and enhancing operational readiness.
• Experience overseeing complex digital campaigns, ensuring alignment with critical paths and delivering measurable business outcomes.

What we offer:

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B. 

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). 

 #LI-Hybrid#LI-CM1