Head of Financial Operations - Travel Counsellors : Job Details

We're looking for a Head of Financial Operations to play a key part in our exciting transformation, helping to embed new processes and controls that make a real impact.

This hands-on role will see you leading financial control and compliance while collaborating closely with senior leadership to drive performance and manage risk.

As Head of Financial Operations, you will lead our transactional finance team across international subsidiaries in a high-transaction-volume environment. In this role, you will oversee key financial processes, including bank reconciliations, accounts receivable and accounts payable, VCC transactions, and TC commission payments.

Your role will involve optimising systems, supporting month-end close, and supporting year-end audits. You will collaborate with various teams to resolve issues, improve processes, and support business growth.

This is a unique opportunity to use your leadership, system integrity, and risk management expertise to shape the future of finance in a customer-focused environment.

• Manage credit operations, collections, supplier and TC payments, and bank transactions.
• Lead, inspire, and develop a high-performing team, fostering a culture of ownership, continuous improvement, and accountability.
• Analyse complex financial data, troubleshoot issues, and implement innovative solutions to enhance systems, processes, and financial operations.
• Manage and optimise financial systems (e.g., D365, Trintech, SAP Concur), ensuring scalable processes, system integrity, and ongoing improvements.
• Ensure compliance with governance and risk frameworks, proactively identifying and mitigating risks while maintaining robust controls across financial operations.
• Oversee commission payments to Travel Counsellors with excellent communication.
• Report on key operational finance KPIs such as overdue debt, timing of payments, and unreconciled transactions.

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced maternity/paternity pay
• 3 paid charity days
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private medical insurance or healthcare cash plan
• Free breakfast and beverages

• ACCA/CIMA/ACA qualified or QBE
• Proven experience in a financial operations role, ideally within a multinational or complex business environment.
• Strong analytical skills with a high level of attention to detail.
• Excellent problem-solving skills and the ability to manage stakeholders proactively.
• Strong communication and interpersonal skills with a high level of integrity and strong customer focus.
• Ability to work under pressure, meet deadlines, and manage multiple priorities.
• High level of proficiency in financial software (e.g. D635, Trintech, SAP Concur) and Microsoft Excel.
• Strong organisational skills, with the ability to maintain accurate and up-to-date reconciliations and able to plan and prioritise own and team's workload to ensure deadlines are met and queries are resolved quickly and efficiently.

Experience working in the travel industry would be advantageous.

If you're ready for a challenge and are passionate about making a significant impact, we want to hear from you; apply for this Head of Financial Operations role today!

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers.

Supported by a talented team of over 400 people in our support offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding and are looking for a dynamic Head of Financial Operations to join our fast-paced team.