Head of Fintech & PSP Segment - UK & Ireland - Swift : Job Details

About the Role

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What to expect:

Swift is hiring a Head of Fintech & PSP Segment for the UK & Ireland Business Development team. The Segment Head will understand the market dynamics including the competitive landscape and key trends. Their job will be to bring this knowledge to relevant key customers and to help them align their mid to long-term roadmaps with Swift’s strategic objectives. They will bring their market knowledge to and work closely with our Strategy, Product and GTM teams, as well as guiding and supporting the account managers with their customers within the Fintech and PSP segment

This role is based in London and provides a hybrid work environment of 3 days/week in the office. Our focus is to find someone who has the passion and desire to drive deep engagement with the Fintech and PSP community. This position reports to the Head of UK & Ireland Business Development. The individual will be focused on building client and industry body relationships, developing a vision around core initiatives for the segment, and driving adoption of Swift's solutions throughout the ecosystem.

As a financial institution-owned cooperative, our approach is to consult. We are looking for team members who bring their experience and passion wherever they go and infuse these aspects into their work. They have a strong sense of purpose, and their first instinct is to collaborate. They are passionate about the payments industry and technology, are meticulous, and want to cultivate their career in Business Development. They are convinced that payments and technology have an important role to play in the world.

In this role you will:

• Identify client needs / market opportunities and achieve business growth by building and maintaining long-term client relationships with primarily large accounts and/or implementing initiatives of large size/complexity.

• Develop and implement strategic plans for the segment, in order to achieve targeted sales objectives in an optimal, cost-beneficial way.

• Represent Swift and promote our solutions and role within the Fintech and PSP community to grow our business, by engaging with industry associations and leading and participating in industry events and forums.

• Liaise with other Swift divisions/departments, commercial team managers and members to provide a coordinated engagement approach for the segment. Gather and share feedback internally relating to market intelligence, product issues and other relevant information.

What will make you successful?

• Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

• Sets clear standards for quality of work; adheres to / encourages a continuous improvement mentality; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction

• Applies understanding of how different divisions contribute to meeting Swift's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.

• Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and Swift's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.

• Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.

Requirements

• University degree

• At least 15+ years’ experience in the payments and securities ecosystem, of which 5 years in relationship management or consulting

• Prior knowledge of Swift or equivalent transaction technology/software companies

• Prior knowledge of correspondent banking