Head of Housing - Niyaa People : Job Details

Head of Housing

Niyaa People

Job Location : Birmingham, UK

Posted on : 29/08/2024 - Valid Till : 26/09/2024

Job Description :
Head of Housing - Interim RoleLocation: Remote (occasional travel required)Contract Type: Interim, Full-Time, Monday to FridayDaily Rate: £250 - £350 (via umbrella)Key Responsibilities:
  • Lead and oversee housing management services, including financial, staffing, and resource management.
  • Manage operational staff, focusing on occupancy, customer experience, property standards, and financial viability.
  • Monitor rental income, housing benefit payments, and ensure compliance with internal procedures and service level agreements.
  • Serve as the health and safety officer, leading all related aspects.
  • Build and manage relationships with supported housing providers, ensuring high-quality service delivery and addressing underperformance.
  • Drive continuous improvement with a focus on customer experience, efficiency, and regulatory compliance.
  • Report on policy, training, and procedural changes due to regulatory updates.
  • Develop and maintain policies and practices to ensure regulatory compliance.
  • Engage with stakeholders including portfolio landlords, local authorities, and charity partners.
  • Contribute to strategic planning and risk management, including preparing and presenting reports to the Board.
  • Identify new business opportunities and support growth.
Key Tasks for Interim Role:
  • Conduct agent meetings to ensure they remain on track and provide guidance.
  • Update policies and procedures as needed.
  • Manage provider meetings and report key information to relevant stakeholders.
  • Maintain quality checks, handle provider queries, and maximise income from properties.
  • Oversee health and safety checks and manage issues related to council tax and housing benefit.
  • Ensure leases and SLAs are managed effectively.
Essential Criteria:
  • Extensive experience in housing management at a senior level.
  • Understanding of supported and exempt accommodation.
  • Proven team management, partnership, and contract monitoring skills.
  • Experience in executive and board performance reporting.
  • Knowledge of rent and service charge setting and housing benefit legislation.
  • Strong communication skills and proficiency with software systems.
  • Ability to work independently, prioritise tasks, and adapt to change.
  • Understanding of GDPR and confidentiality requirements.
Desirable Criteria:Experience with hard-to-reach groups and partnership working.How to Apply:If this role interests you, please apply or contact Tiyana for more information:Phone: Email:Applications will be reviewed on a rolling basis, and early application is encouraged. Immediate start required.

Salary : 250 - 350

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