Head of Localities - Midland Heart : Job Details

Head of LocalitiesLocation: Birmingham, B15 1LZSalary: £79,228 per annumHours: 35 per weekContract: Permanent

We're committed to building thriving communities and delivering services that make a real difference. We're seeking a dynamic and strategic Head of Localities to lead our place-based working approach, ensuring seamless collaboration across teams, external partnerships, and tenant engagement initiatives.

You'll lead the development and delivery of locality management strategies that bring together housing, asset management, repairs & maintenance, and environmental services, to transform how we work, to deliver quality services with a local impact. Your leadership will ensure we remain responsive to tenant needs, deliver safe and sustainable communities, and foster strong partnerships to tackle key social challenges that affect our tenants and communities in which they live, such as anti-social behaviour, crime, and the cost of living.

Responsibilities will include, but aren't limited to:

• Drive place-based strategies, ensuring a preventative approach to service delivery with a focus on achieving positive tenant and business outcomes.
• Empower and lead a high-performing team, fostering a culture of trust, collaboration, and innovation.
• Champion tenant engagement, using insights and influence to shape service delivery, inform strategic decisions, and ensure tenant priorities are at the heart of our work.
• Strengthen partnerships with local authorities, voluntary organisations, and statutory agencies to enhance community resilience.
• Enhance compliance with regulatory Consumer Standards and oversee effective risk management.
• Enhance communication and visibility within local communities through tailored engagement initiatives and neighbourhood events.
• Embed continuous improvement, ensuring data-driven decision-making and targeted service reviews to enhance tenant experiences.

What're we looking for? To be considered for this role, your application will showcase:

• A Level 5 Housing Management Qualification (or willingness to work towards) and evidence of ongoing professional development.
• Expertise in delivering place-based activities i.e., regeneration, community capacity building/ engagement.
• A specific example of your previous experience in delivering a project/ change initiative to address locality related issues, that has delivered tangible outcomes.
• Strong experience in stakeholder engagement, including internal colleagues and a range of external partners/ agencies (e.g. elected members, statutory and voluntary organisations, local authorities etc.)

This role requires flexibility, with occasional evening and weekend work, and you will as part of a rota for out-of-hours incidents. Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).

Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Applications close at midnight Sunday 16th February 2025.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.