Head of Office - Appcast Enterprise : Job Details

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you ready to lead a thriving office to new heights? Our Chelmsford Office of 30 people, generates around $11m of business each year. As our Head of Office, with 12 direct reports, you’ll be the driving force behind the strategic vision. Ultimately, you’ll lead an office which is celebrated for its exceptional staff satisfaction and motivated team.

Your goal is to foster an environment where excellence flourishes, guaranteeing our clients receive unmatched service while empowering our team to achieve their fullest potential. All while, driving financial success, customer satisfaction, and team engagement.

This pivotal role is designed for a leader who excels in people management and team development, propelling business growth and playing a vital role in sustaining our robust community presence and client relationships.

Senior Managers & Certification Regime (SM&CR): 

This role falls under the FCA’s SM&CR, which means that as a minimum, your fitness and propriety to perform the role will be assessed and submitted annually to the FCA.  We will issue your certificate prior to performing the role and at least annually thereafter.

How you'll make an impact

• Collaborate with senior leaders to execute the branch strategy, enhance client satisfaction, and foster a successful Sales and Marketing culture.
• Inspire and lead the Chelmsford team to meet ambitious growth goals, fostering an inclusive and high-performing environment through clear objectives, professional development, and strategic recruitment.
• Be a consistent presence in the office to support and guide the team, who currently operate on a hybrid schedule.
• Design and execute coaching and development plans to elevate team performance.
• Foster strong relationships with local businesses and community leaders.
• Engage with key clients and stakeholders, ensuring exceptional service delivery.
• Develop and manage business plans and budgets to achieve financial targets and ensure accurate data reporting.
• Apply the Enterprise Risk Management Framework, oversee risk management, and ensure adherence to Gallagher policies.
• Fulfil the role in alignment with the FCA’s Senior Manager & Certification Regime requirements, always considering the FCA’s Principles for Business.

About You

• Demonstrated success in growing a business within the insurance industry, ideally from a brokerage background.
• Solid grasp of commercial insurance, personal insurance lines, and/or relevant specialty lines, depending on the branch's focus.
• The ability to lead a high-performing team, with previous experience in people management, coaching and performance improvement.
• You’ll be a people person, who can build lasting relationships with colleagues and clients alike, you’ll have a real enthusiasm for nurturing team growth.
• Skilled in establishing and sustaining strategic relationships with clients and stakeholders.
• Strategic thinker with an emphasis on sustainable growth and development.
• Familiarity with FCA regulations.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do