Head of Operations - B2B Market Leader - Norrie Johnston Recruitment : Job Details

Our client is a premium and innovative market leading brand specialising in the design and supply of water-based underfloor heating systems in the UK. The underfloor heating market has been changing and growing constantly over the last 20 years. From being perceived as a prestigious home feature to being an essential component of the future 2050 net zero government goal, givens its low-flow temperature requirement and perfect partnership with heat-pumps. The UFH market in the UK is expected to double over the next 5 years.

THE ROLE: This role involves overseeing all operational activities from controlling GP, implementing processes, increasing productivity, and improving the customer experience. The Head of Operations role is responsible for Operations, Supply Chain, Purchasing, Warehouse, Logistics, Invoicing and Credit Control. This is a strategic and proactive role, and instrumental in running a lean business model. With a culture-first approach, people skills need to be strong, aswell as having an eye to spot potential in persons that have more to offer. Having doubled in revenue over the past three years and with ambitious future growth plans, this requires a resilient candidate to head up operations to enable the 5yr vision of achieving 10% market share (c.£34m).

RESPONSIBILITIES: - People manage credit control, purchasing and warehouse team - Take overall responsibility for stock, purchasing and supply chain - Meet annual GP budget & seek improvement opportunities - Identify trends and anticipate challenges ahead - Stay up to date with competitor movements and maintain knowledge of industry standards and new technologies - Oversee quality sign-off and returns process & reporting - Meet H&S standards and regulation requirements - Monitor and develop performance of the Operations team through goal setting, training, culture, PDRs and accountability - Recruit, induct, onboard new starters Manage ERP system and improvement opportunities - Adopt a culture first approach Be a brand ambassador

ROLE REQUIREMENTS: • Experienced “hands-on” Operations Manager/Head of Operations • Strong team leadership, team building, coaching and strong person management skills • Challenger mindset within a respectful relationship-driven professional culture • Relevant sector experience to the UFH supplier industry, eg: construction & building services, manufacturing, plumbing & heating, electrics, precision controls, industrial automation components, electrical & mechanical engineering, renewable energy supplier • Competent with end-to-end IT and business systems including ERP systems/integrations • Experience in supply chain management, running multi-channel logistics operations and 3PL • Experience of sourcing and buying products directly from a range of manufacturers and suppliers primarily within the UK and Europe. • Knowledge of product compliance within UK and EU markets (especially with construction materials) • Experience in managing multiple stock locations, buying & supplier negotiation abilities