Head of Operations VP - eFinancialCareers : Job Details

The CompanyScale-up FCA-registered Fintech specialising in providing payment technology, treasury, fund management and banking solutions. The organisation is well funded and has more than doubled in size in the last 12 months.  The RoleLeading and growing the UK and US Payment Operations business. This role will report directly to C-Suite and be responsible for managing the team, defining and improving processes and ensuring KPIs and SLAs are met. Responsibilities include:

• Strategic Leadership: Establish clear vision and objectives, and communicate them effectively to your team. Lead by example to uphold high-performance standards.
• Employee Engagement: Foster a culture that enhances satisfaction and productivity. Aim for an engagement score of 65% or higher.
• Manager Support: Provide coaching and mentoring to managers, helping them succeed through best practices.
• Team Development: Focus on recruiting and nurturing a high-performing team to meet stakeholder expectations.
• Best Practices: Continuously improve end-to-end processes, collaborating with relevant teams to achieve your vision.
• Leadership: Take ownership of processes, ensuring successful execution of deliverables.
• Stakeholder Management: Build strong partnerships with key stakeholders to align Payment Operations with other business areas.
• Reporting: Implement effective reporting processes to keep stakeholders informed and maintain transparency.
• Risk Oversight: Manage risks by ensuring appropriate controls are in place and monitored regularly.
• Resource Management: Optimize resource allocation to meet SLAs and client expectations.
• SLA and KPI Management: Establish processes to ensure delivery of SLAs and KPIs, meeting customer and industry standards.
• Market and Industry Insights: Stay updated with industry trends to inform decision-making and drive improvements.
• Subject Matter Expertise: Act as an SME to improve client experience and efficiency.
• Continuous Improvement: Identify and implement opportunities for improvement in all areas.

The Candidate

• Over 10 years of experience in Operations
• Proficient in global payment routes and banking systems
• Deep understanding of FX and Liquidity processes
• Skilled in designing and implementing operational controls to mitigate risk
• Strong leadership and disciplined management skills
• Expertise in change management and continuous improvement
• Comprehensive knowledge of end-to-end payment processes
• Adaptable to dynamic and fast-paced environments
• Capable of managing multiple tasks and conflicting priorities effectively
• Solid understanding of technology and its application in Operations
• Experienced in automating key processes
• Meticulous attention to detail, promoting effective collaboration and issue escalation to achieve optimal outcomes
• Committed to fostering an inclusive, supportive, and high-performance team culture that encourages growth, development, and continuous improvement

This is a hybrid role and requires a minimum 3 days per week in the Central London office.