Head of Property Operations - Kings Cross Estate Services - Savills Management Resources : Job Details

Purpose of the Role

People, Planet, Performance, Progress – King’s Cross’ ambition is to be a global exemplar of progressive city life. Inclusive, humane, modern urban city living.

This position will be responsible for leading the property and customer experience teams, enhancing the value of the properties through excellent customer service, well maintained and efficiently run facilities and through effective service charge management. The role will lead the team to provide consistently excellent service to occupiers, their staff and visitors, ensuring compliance with regulations and Savills’ procedural standards, managing customer relationships and supporting the delivery of asset value, overseeing the maintenance, safety, and administration of the properties.

A highly visible leadership role, it will support the General Manager in delivering the King’s Cross strategy and form a part of the senior leadership group responsible for developing and implementing a ‘one team’ work culture. In order to offer customers a first-class service, all roles and disciplines must work collaboratively and support one another at all times; strong leadership, effective team management and business planning skills are critical to the success of this position.

King’s Cross Culture is first and foremost is the why, what we do and our behaviours. This role is critical in owning and emedding this culture with the direct team and our service partners. Although our culture continues to develop, our core covenants are :

Ambition is to be a Global Exemplar of Progressive City Life

Why? King’s Cross is an inclusive, humane city empowering people, place and planet to flourish together.

What? A cuture of aspiration with facilities and experiences that raise the bar of modern urban living.

How:

People – Inspiring and supporting the actions & capabilities of the diverse people and communities we touch.

Planet – Accelerating onwards carbon net zero for a sustainable future

Performance – Creating lasting social, environmental and economic value that’s continually measured and shared

Progress – Harnessing the power of human physical and digital innovation in the smart city.

The property operations team are responsible for environmental services, cleaning, waste and recycling, security, front of house, general upkeep and building services maintenance, compliance and risk management and King’s Cross’ sustainable and social value (ESG) strategy and goals. Substantial support is provided via a dedicated technical team of engineering, fabric, security and HSEQ specialists.

The Head of Property Operations will execute Savills’ RISE principles i.e. ‘providing an innovative, operationally efficient and economically competitive commercial environment for occupiers, contributing to the safety and wellbeing of all occupiers and users of the building whilst enhancing the investment value of the asset for the landlord’.

Key Responsibilities