Head of Regional Operations - London - Hays Specialist Recruitment Limited : Job Details

Our client, an incredibly well-established Funeral Care business whom have been actively operating for well over 150+ years, are looking to recruit an innovative, personable Head of Region to join their growing operation. Overseeing 95 x sites and 6 x large logistical hubs across London, this is an incredible opportunity to really put your own stamp on a popular, empathetic, growing business! Our client have a portfolio of Funeral Homes across the UK, and strive to set the highest standards for the Funeral profession in terms of client service/care for the deceased - aware and empathetic to the most difficult period in anyone's lives, they are here to help with compassion, respect, openness and care. Following a huge company restructure in which they are focussing more than ever on providing an exceptional service, they are now seeking a new Head of Region to oversee their entire London operation, overseeing 95 x sites/6 x Care Centres and ensuring business growth throughout the region. In a nutshell, your responsibilities will include: - Managing 100+ x sites (and over 100+ FTE - 15 direct reports) across London - Ensuring top quality and care of the deceased at all times, through each team/site- Ensuring an incredible service is afforded to all clients, at all times- Developing, leading and coaching Cluster Managers/Service Delivery Leads to ensure potential is maximised- Providing hands-on support within each team, demonstrating best practice and standards at all times- Working within the community to increase brand awareness, increase partnerships and attract new customers - Delivering organisational growth across the entire region- Providing effective management of the entire region- Full accountability for ensuring compliance with standard operating procedures In order to be considered for this position, it is ESSENTIAL that you have the following: - Experience of working as a 'Head Of' in a fast-paced business (ideally Retail)- Experience of overseeing the performance of Area/Cluster Managers - Experience of operating at a senior level in a commercial, customer-facing environment- Experience of delivering organisational growth through wider teams- Innovative thinker - keen to explore/implement new ideas- Empathetic nature- Strong commercial acumen- Inspirational leadership skills- Demonstrable ability to create, implement and deliver strategic growth- Proven ability to achieve results through the wider team- Ability to influence, effectively develop and coach others to their full potential- Full UK driving licence As mentioned above - industry experience is not required (in fact, our client would prefer a candidate from a completely different background in order to inject fresh ideas!), and in addition to a very competitive salary, our client are also offering: - £8,500 car allowance- Discretionary company bonus (based on both company and region performance) - Complete autonomy on own diary (splitting time between different sites as you see fit)- Hybrid working policy - 1 day a week WFH - Direct reporting line into the MD - Genuine ability to make a difference to people's lives and help to get them through incredibly tough times. Those in the industry tend not to leave, as it's incredibly rewarding! Our client are looking to move incredibly quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!

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