Head of Service Disrepair, D&M, Voids - BD Group : Job Details

We have a new opportunity for an experienced Head of Service to join our team.This is a senior leadership role responsible for overseeing and managing a team dedicated to addressing legal disrepair cases, damp and mould issues, and voids.The successful candidate will play a crucial role in ensuring the group and its key stakeholder meets its statutory obligations under Awaab's Law and other relevant legislation related to housing standards through effectively management of active legal disrepair cases, timeliness of response, tenant satisfaction, compliance, and budgets.Key responsibilities include: Strategic Leadership:

• Develop and implement a robust strategy for addressing legal disrepair, with a particular focus on damp and mould.
• Ensure compliance with relevant legislation (including Awaab's Law), including the Housing Act 2004
• Lead the development and implementation of policies, procedures, and best practices for identifying, assessing, and resolving disrepair issues.
• Represent the group on relevant external forums and partnerships.

Operational Management:

• Oversee the day-to-day operations of the disrepair team, Damp & Mould and Voids  including investigations, and completion of works.
• Ensure timely and effective responses to disrepair reports from tenants.
• Monitor and evaluate the performance of the disrepair service, identifying areas for improvement.
• Manage the budget and resources allocated to the disrepair service.

Team Leadership:

• Lead, motivate, and develop a high-performing team of disrepair and Damp and mould staff.
• Provide training and support to staff on disrepair legislation, best practices, and Awaab's Law.
• Foster a positive and inclusive team culture.

Tenant Engagement:

• Build and maintain positive relationships with tenants.
• Effectively communicate with tenants about disrepair issues and the steps being taken to resolve them.
• Ensure that tenant concerns are addressed promptly and fairly.
• Implement effective tenant engagement strategies to improve communication and service delivery.

Data Analysis and Reporting:

• Collect, analyse, and report on disrepair data to identify trends and inform service improvement.
• Prepare regular reports on disrepair performance for senior management and other stakeholders.
• Utilise data to inform resource allocation and decision-making.

Enforcement:

• Work with the Client with regards to legal processes and enforcement powers to address serious disrepair issues.
• Work closely with legal services to ensure compliance with legal requirements 

Qualifications

• HNC/HND in construction or related subject and/or equivalent working knowledge (essential).
• Membership of a relevant professional body (e.g., Chartered Institute of Housing), and/or relevant experience

Experience & Skills 

• Proven experience in managing housing disrepair services, including experience in dealing with damp and mould and Voids
• In-depth knowledge of housing legislation, including the Housing Act 2004 and Awaab's Law.
• Strong leadership, management, and supervisory skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to build and maintain strong relationships with tenants and other stakeholders.
• Strong analytical and problem-solving skills.
• Experience in budget management and resource allocation.
• Experience in data analysis and reporting.
• Proven ability to work effectively under pressure and meet deadlines.
• Experience in working with vulnerable tenants.
• Experience in using housing management software, including Repairs and Maintenance systems.

Working arrangements: 

• Full-Time (36 hours per week, Mon- Fri)
• Permanent
• Location: Dagenham. This is primarily an office based role, with Hybrid working arrangements available in line with business needs.

About UsBD Group was created by the London Borough of Barking & Dagenham to create positive economic, environmental and social change. We are facilities services company, providing a range of services for public and private sector clients currently across London and the Southeast, but with aspirations to broaden our geographies over time. Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high-quality services based on our unique understanding of local needs.Benefits:In addition to an attractive salary, our benefits package includes:

• Heart Hub rewards, perks & benefits platform!
• Private Medical Insurance
• Group Life Assurance
• Competitive Salaries
• Pension Scheme
• Paid Holidays from 21-26 days
• Family Friendly Policies making work-life balance achievable
• Health & wellbeing support including an Employee Assistance Programme (EAP)
• Career development and training
• Great offices & local amenities including our  on-site Lab Café (with discounts available via our app)
• Free parking @ The Cube
• A GREAT TEAM!

To ApplyIt’s an exciting time to be joining BD Group, if you are keen to be considered for this opportunity, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.We are keen for the right candidate to join us as soon as possible. Therefore, applications will be reviewed on a rolling basis and interviews may be arranged before the closing date on the advert so please apply as soon as possible.  REF-219 433