Head of Servicing - Talent Guardian : Job Details

• Great Benefits
• Working Monday to Friday 8:30am - 5:30pm
• Based in Maidstone

Talent Guardian is excited to be working with a dynamic and forward-thinking company in search of a motivated and experienced Head of Servicing to join their Mortgage Servicing team. This is an incredible opportunity for a driven leader to take the reins, overseeing the day-to-day operations while ensuring exceptional service and compliance with industry standards. The ideal candidate will have a solid background in mortgage servicing, strong leadership skills, and a passion for improving processes to provide the best support possible to customers. What You’ll Bring:

• Proven experience in loan servicing, with comprehensive knowledge of mortgage processes and arrears management.
• Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
• Exceptional communication skills to effectively interact with teams, senior management, and customers.
• A proactive mindset, always looking for opportunities to streamline operations and enhance performance.
• The ability to thrive in a fast-paced, evolving environment, with a focus on adapting to change.

Key Responsibilities:

• Lead, motivate, and develop a team of customer servicing specialists to meet team objectives and deliver excellent service.
• Build and maintain strong relationships with internal teams and external partners, including brokers and solicitors.
• Oversee the performance metrics and KPIs of the team, ensuring targets are consistently met or exceeded.
• Stay updated on regulatory changes, market trends, and best practices to ensure compliance and innovation within the team.
• Identify and implement process improvements, streamlining workflows to enhance efficiency.
• Assist customers with inquiries related to mortgage payments, loan modifications, and account balances.
• Collaborate with finance, compliance, and underwriting teams to resolve complex customer issues and non-standard transactions.

Benefits:

• Industry-leading AXA-backed Private Health Care with no excess
• Generous Pension contributions of 4%
• 25 days holiday plus bank holidays
• Death in service benefit
• Social events for those interested
• Dress down Fridays once a month
• Supported training
• Free parking
• Christmas event and Summer team-building events
• Yearly salary review

Apply Today!