Helpdesk Administrator - Burton Bolton & Rose Recruitment Services Limited : Job Details

Customer Service Executive

Wembley, Middlesex

£28,000 + Pension + Parking

This role would suit a capable and organised Helpdesk Administrator with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken.

Some of your duties will include:

- Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support

- Logging details of all calls managed onto the computer system and allocating jobs to team of Engineers

- Tracking work being completed from instigation stage through to successful completion

- Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices

- Raising purchase orders daily for spare parts and ensuring the prompt delivery

- Controlling and updating weekly reports monitoring and recording details on work completed

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