Helpdesk Administrator - OCS : Job Details

Job Reference: /JO/17-09/1304/10

Job Title: Helpdesk Administrator

Location: Glasgow

Hours per week: 5 days over 7, rotational shifts 07-00-19.00 rota basis- 37.5 hours per week

Business Overview

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.

Job Overview

We are currently recruiting for an Administrator to join our passionate and driven Technical Services team based at our client’s site in Glasgow

Key Responsibilities:

• Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
• Attend and take part in subcontractor performance meetings to discuss performance.
• First point of contact for customer.
• Raising jobs for reactive and corrective action work orders.
• Closing off jobs for engineers where required.
• Booking in reactive and PPMs with clients for sub-contractor.
• Assisting with system closures.
• Effective management of sub-contractors and obtaining updates.
• Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs.
• Providing weekly reports on jobs logged/completed / outstanding.
• Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
• Updating and recording statutory compliance documentation for all contracted buildings.
• Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
• Maintaining register of engineer overtime and holidays.
• Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
• Keep management system updated with service records and put them in the client portal once checked and actions are complete.
• Build relationships and collaborate with internal field engineering, helpdesk, management and central teams.
• Support in improving engineer documentation and escalate repeating performance issues to their line manager.
• Liaise with all internal and external teams to provide excellent customer service.
• Support internal and external audit teams in evidencing work completed and ensure the safe delivery of future works and complete desktop audits periodically.

About You:

• Applicants must have the right to work in the UK

• Experience in coordination or management of subcontractors.
• Experience in working to deadlines and effective time management.
• Knowledge and understanding of property-related issues.
• Strong Customer service skills.
• Proven Helpdesk experience.
• Strong knowledge of Microsoft Office packages a high degree of efficiency needed.
• Knowledge and understanding of property-related issues.
• Knowledge of CAFM systems, ideally Concept Evolution and/or Maximo would be an advantage.
• Methodical and procedure approach to problem-solving.
• Patient approach to work and communication style.
• Collaborative with stakeholders from different teams and organisations.

Benefits

• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://b/form/f3343c912a8643b69cfdc89dc2bbba8f