Helpdesk Analyst - TN Recruits : Job Details

Are you a natural problem-solver who enjoys assisting others?Keen to join a top provider of software solutions?As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.What You’ll Do

• Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
• Deliver outstanding service, ensuring customers are pleased and their requirements are fulfilled.
• Cultivate strong, positive relationships with clients.
• Troubleshoot and resolve complex software challenges, walking clients through solutions step-by-step.
• Maintain accurate records of every support interaction to keep the team informed and aligned.
• Stay informed by learning about new updates and features, while attending training sessions to continuously enhance your expertise.
• Contribute to a collaborative and supportive work environment where everyone feels appreciated.
• Occasionally assist with special projects to consistently improve the customer experience.

What You BringMust-haves:

• Excellent communication skills
• Experience in customer support (face-to-face or via phone)
• Strong analytical and problem-solving skills
• Ability to handle multiple tasks simultaneously
• Enthusiasm for learning as technology evolves
• A cooperative and team-oriented mindset
• A talent for troubleshooting
• Ability to learn independently

Nice-to-haves:

• Previous experience in tech support or software assistance
• A degree or higher education credential
• Comfort with spreadsheets
• Extra points if you're bilingual!

Perks for You:

• Starting salary of £23,400, rising to £28,337 after training (approximately 18 months to reach 3rd line support level)
• Pension scheme
• Private health insurance
• 25 days of annual leave, plus Bank Holidays, and an additional day off for your birthday!
• Subsidised lunches for just £1 from Monday to Thursday!
• Flexible/hybrid working arrangements!
• Great team atmosphere with regular social events.

Don’t let this amazing opportunity pass you by! Contact WILL at TN Recruits now to learn more!   In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.