Helpdesk Coordinator - Reed : Job Details

Reed Business Support are delighted to be supporting a highly regarded manufacturing company based in Sheffield in their search for a helpdesk administrator. This role should be perfect for an individual with prior experience on a helpdesk or with a strong level of experience in facilities or property experience.

Duties and responsibilities:

• To be the first point of contact for our internal clients, either via the phone or email
• Log all works requests onto our in-house CAFM and finance system
• Manage both reactive and planned works through to completion
• Liaise with contractors/suppliers to ensure completion of works

You’ll be perfect if:

• You have excellent customer service skills
• You have experience in a busy helpdesk/call centre environment
• Are proficient in Microsoft Office (especially Excel and Outlook)
• Have knowledge of property services/facilities management preferred, but not essential.

Benefits:

• Competitive salary
• Fantastic pension scheme
• Onsite parking
• Comprehensive benefits packaging including: Healthcare plan, discounts and vouchers
• Christmas shutdown
• 25+ holidays excl. Bank Holidays

This role is entirely office based.

Working hours: Monday – Friday. 8:00am – 16:00pm. Occasional overtime available.

Believe all the above sound like you, feel free to get your application in now!