Helpdesk Manager - Mosaic Recruitment Ltd., : Job Details

• Great company with good benefits

Job Title: Service ManagerLocation: Harlow Salary: £35,000 per annum to be reviewed after a 6-month probation periodHours: 8.30-5.30 with some flexibility around these hours. This role is on site everydayBenefits: Onsite parking, healthcare coverage, 23 days annual leave plus bank holidaysJob DescriptionOur lovely client is looking for a dedicated Service Manager. You will play a pivotal role in managing and overseeing the daily operations of their busy  department. This includes supervising a team of 4 administrative staff, 6 field service technicians, and various subcontractors. Your responsibilities will encompass:  

• Team Management: Lead and supervise 4 admin staff, 6 field service technicians, and subcontractors, ensuring effective coordination and daily productivity.
• Job Scheduling: Ensure that all Planned Preventative Maintenance (PPM) jobs are raised, checked by Accounts, and scheduled promptly.
• Job Allocation: Manage the allocation and processing of Brewery jobs, including Purchase Order requests, to ensure timely and accurate handling.
• Client Portal Management: Maintain and update Client Portals to reflect current information and status.
• Division Efficiency: Oversee the efficiency of the Freshwater Division, ensuring invoicing, quoting (if applicable), updating, and replanning are conducted effectively.
• Invoice and KPI Targets: Achieve daily and monthly invoice targets and ensure Key Performance Indicators (KPIs) are met consistently.
• Work Allocation: Ensure that all technicians, whether internal or subcontracted, have sufficient work on a daily basis.
• Subcontractor Management: Keep the subcontractor spreadsheet up-to-date and manage subcontractor relationships effectively.
• Job Logic Review: Regularly review job sites on Job Logic to determine attendance requirements and manage date reinstatements.
• Inbox Management: Oversee the service inbox, ensuring it is managed and maintained efficiently.
• Stock Transfer Requests: Verify that all Stock Transfer Requests are correct and timely, capturing any additions.
• Payment Certificates: Manage monthly payment certificates from Client Portals, ensuring accurate and timely processing.

  Requirements

• Experience: Prior supervisory experience is essential, with a proven track record in a similar role.
• Technical Knowledge: Knowledge of Job Logic and SAP is preferable but not essential.
• Skills: Strong verbal and written communication skills, a can-do attitude, and the ability to work effectively under pressure.
• Attributes: Excellent organisational and time management skills with a focus on detail and accuracy.

This role is critical to the smooth operation of our department and offers an opportunity to make a significant impact. If you are a motivated and detail-oriented individual with a strong background in administration and team supervision, we encourage you to apply.We look forward to receiving your application!