Helpdesk Operator - Randstad Delivery (GBS) : Job Details

Looking for an position in Oxford as a Helpdesk Operator?

Please see details of a position that may be perfect for you

Helpdesk Operator

Location: OX3 7L

Shift: Monday to Sunday (Shift patterns - 8am to 4.30pm, 9am to 5.30pm, 2pm to 10.30pm, 8pm to 8am)

Pay: £11.50 per hour + holiday pay, or £12.90 per hour without holiday pay (increased rates foro bank holidays, evenings and weekends)

Contract: Temp to April 2025

Requirements: DBS (issued within last 3 months)

Responsibilities:

• Incoming and outgoing calls and provide accurate information to callers promptly
• Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
• Ensure service requests are passed on to the appropriate department
• Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff
• Coordinating the daily work flow between Services Team (Housekeeping, Hard FM, Porters).
• Source any additional information in order to respond to Trust staff enquiries accurately and efficiently
• Proactively provide customers with information on outstanding work requests
• Undertake general administration to support the department, ensuring all service standards are met.
• A flexible approach to service provision is essential and the contents of this job description may therefore require amendment from time to time in line with working requirements

If this sounds like something you would be interested in, please click apply or get in touch by emailing emma.howells@ randstad.co.uk or calling

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.