Helpdesk Operator - Hays Specialist Recruitment Limited : Job Details

Your new companyWorking as a part of a small team, you will play a key role in supporting help desk enquiries to the wider organisation.Duties will include:* Providing support to the client and answering calls and emails in a professional and timely manner * Determine the nature and priority of faults based on information provided by the client * Raise and assign work orders to relevant resources. * Ensure work is scheduled and in accordance with SLAs, and update client's systems. * Review of all subcontractors submitted paperwork to ensure management* Support with managing the supply chain and driving them to attend within required SLAs * Allocation of internal engineers for call-outs and maintenance visits, driving the engineering team to attend to all call-outs within required SLAs. * Monitoring calls received from the customer through to completion and updating records * To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and service levels * Manage system as a key userWhat you'll get in returnThis is a temporary role with a view to going permanent.Mon-Fri 40 hours a week£11.44 per hourOn-site canteenOn-site parkingWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk