Helpdesk Support - Meriden Media : Job Details

Are you an experienced IT Support professional ready for a dynamic, short-term project?We're seeking skilled individuals to join a temporary project for our client in Wymbush, Milton Keynes. This is a full-time, office-based role requiring daily on-site presence.Project Overview:

• Duration: Approximately mid-April to July/early August.
• Schedule: 5 days per week, including weekends (shifts allocated in advance).
• Hours: 7-hour shifts between 8:00 AM and 9:00 PM
• Role: Providing remote technical support via phone and video to home-based end-users.

Key Responsibilities:

• Deliver professional and client-focused technical support.
• Troubleshoot and resolve hardware, software, and bespoke application issues.
• Provide clear, patient guidance to users of varying technical abilities.
• Accurately document support interactions.

Essential Skills & Experience:

• Proven IT support experience.
• Strong understanding of Microsoft operating systems, hardware, and networking.
• Proficiency with Microsoft Office Suite (Windows Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist, Snipping Tool).
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and 1 as part of a team.
• Experience with remote support tools.
• Ability to deal with difficult clients in a calm manner.
• Ability to learn new software and processes quickly.
• Excellent time management.

Ideal Candidate:

• Customer-focused with a patient and methodical approach.
• Able to remain calm under pressure.
• Proactive and able to meet deadlines.
• A team player with a willingness to share knowledge.

If you meet these requirements and are available for the duration of the project, please apply.