Hire Desk Controller - Austin Banks : Job Details

Hire Desk ControllerWakefield, West YorkshireStarting From £25,000

• Do you have experience in administration or hire desk roles?
• Are you able to handle customer queries efficiently and professionally?

Hours:

• 8-hour days
• permanent.
• Shift patterns are Tuesday to Saturday or Sunday to Thursday, with varied start and finish times between 7am and 7pm

Benefits Package:

• Salary starting from £25k with the opportunity for overtime
• Company pension scheme
• Holiday loyalty scheme
• Company discount on site cafe
• A good remuneration package

As a Hire Desk Controller, you will be required to:

• To work flexibly as a member of the Hire Desk Team, providing a customer focused service
• Responsible for smooth running of Key Accounts and/or General Orders
• Ensure all on/off hire orders are taken in detail and processed correctly
• Create, input and ensure accuracy of orders onto the company InspHire system to minimise account queries and potential credits
• Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes
• Advise Transport Department of any necessary movements within a timely manner.
• Ensure relevant spreadsheets are updated daily/weekly and any concerns are brought to the attention of your Line Manager
• Answer all incoming calls within 3 rings in a polite and professional manner
• Achieve all targets and KPI's that are set for individuals and the team
• Create and post invoices to Sage daily, from various run code reports as specified and update Line Manager
• Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays
• Any customer queries must be dealt with quickly and efficiently
• Liaise and communicate effectively with all levels of staff.Ensure company vehicle or occasional loan vehicle supplied, is kept clean and tidy at all times, serviced within manufacturer's guideline, and ensure any defects are notified to correct parties and rectified in a timely manner

Candidate Requirements:

• GCSE in English and Maths
• Confidence with IT systems, particularly Excel
• Strong organisational and communication skills
• Ability to work well under pressure and follow instructions
• Self-motivated and able to work on your own initiative