Hire Desk Controller - First Achieve Ltd : Job Details

Job description

First Achieve's Engineering Division have an excellent opportunity for a Hire Desk Controller to join a long established Plant Company with operations across Scotland and England, within their Glasgow depot.

What's on Offer:

• Straight to perm role
• Monday to Friday
• Mon to Thurs 8am to 5pm and Fri is 8am to 4:30pm

This role will report directly to the Depot Manager and you will be expected to work as part of a collaborative team of operatives in ensuring that customer service, communications and documentation is managed and co-ordinated.

Duties will involve the following:

• Answer incoming calls, emails, and other communications from customers, suppliers, and internal teams, directing them to the appropriate person or providing assistance where possible.
• Support the Operation teams in delivering exceptional service to meet customer requirements, aiming to provide a positive customer experience and timely resolution of any issue.
• Provide administrative support to the onsite workshop team, helping to manage daily tasks and contributing to the smooth operation of the workshop.
• Build and maintain positive relationships with colleagues in other depots and departments to ensure smooth operations and good communication.
• Assist with new account openings, pricing, and check asset availability.
• Efficiently generate hire paperwork, including contracts, delivery, and collection documentation.
• Navigate CRM and log all inquiries in the appropriate category.
• Navigate and use InspHire software to manage hire fleet, process transactions, and access product specifications.
• Convert customer enquiries into profitable hires.

Assist in increasing sales growth within the local area by making proactive sales telephone calls.

Essential skills, experience and knowledge:

The successful candidate must have:

• A drivers licence
• Confident, ambitious, and customer-focused nature
• Previous experience in a customer-facing role, ideally within the hire desk or plant hire industry (preferred but not essential)
• Strong communication skills, both written and verbal
• Highly organized with excellent time management skills
• Ability to work well as part of a team
• Proficient in Microsoft Office and Outlook
• Eagerness to learn new skills and expand product knowledge
• Motivated and seeking career progression opportunities

This is a fantastic opportunity to join a thriving business, who can offer long-term stability & career progression for the right candidates. APPLY TODAY and one of our Engineering Consultants will be in touch to discuss in more detail.