Job Description: Senior Support Assistant
Responsible To: Service Manager/Team Leader or other Manager as designated by the company
Short Description: The Senior Support Assistant is responsible for delivering Service User centred support; through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.
Specific Duties: The SSA will be specifically responsible for:
Supporting the Manager or Team Leader in day to day operations of supported housing unit(s)Maximisation of Service User interests by liaising with internal and external stakeholders Maintenance and implementation of a person centred support plan for each Service UserPersonal delivery of physical and mental support to Service UsersMaintain safeguarding the rights and dignity of each Service UserRoutine communication of Service User development to interested stakeholdersEffective control of Service User financialsFostering of a positive environment in which Service Users and staff actively engageRegular conduct of open and transparent two-way communication with Service Users and staffMaintaining the cleanliness, quality, security and safety of each home and individual service user accommodationDelivery of training to subordinate staff to maximise staff competenceAttending and actively participating in review meetingsSuccessfully achieving the individual objectives set by the companyEnhancing current operations through continuous improvementProvision of staff cover where appropriate Generic Duties: In addition to specific responsibilities, the SSA also be responsible for ensuring:
the maintenance of confidentiality of all information unless otherwise permitted by managementfull compliance with company’s vision, values, policies and procedurescompliance with legislation and GSCC Code of Conduct as reflected in company proceduresundergo training and professional development as directed by the companywork in a manner that promotes team work and a collegial environmentactive and positive promotion of the company’s image and brandother duties that may be assigned by management Qualifications: The following qualification, skills and experience are required for this role:
NVQ Level 2 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment. And working towards QCF/NVQ Level 3Strong living skills that can be transferred to service users i.e. all daily living skills etc.Competence in the use of Microsoft Office and Internet applicationsStrong English spoken, listening and written communication skillsFull driving licence and use of own car to support Service Users
