Homeless Team Coordinator - GCH : Job Details

25 hours per week, over 5 days

Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what we’re about. We’re one team with a shared focus to provide safe and secure homes and communities where people can thrive.

We’re now seeking a Homeless Team Coordinator to work with our Homeless Team, supporting the coordination of key tasks for the Supported Housing Services Manager to deliver a well organised and efficient service.

As Homeless Team Coordinator, you will support the Supported Housing Services Manager to produce high quality business performance reports, including updates on operational, service, and financial delivery of the service. You will collect and collate the KPI information from the Homeless Team Leader to produce meaningful reports and ensure that business systems used within the Homeless Team are smart and meet the needs of the service. You will also coordinate meetings with key stakeholders and provide full meeting support through preparation of agendas, minutes, and action logs. You will pro-actively manage incoming and outgoing post and support the Homeless Team with answering their direct number, taking rent payments over the phone or setting up Direct Debits.

You will work from various offices which would include the office at Serco House in Quedgeley where some of our homeless customers have their homes. We also work from our main office for Gloucester City Homes at Railway House in Gloucester, so being able to commute between offices is required.

We’d like you to…

• Have strong administrative skills, with experience of implementing various Microsoft Office systems including Excel and Power point.
• Have experience of working flexibly within a team.
• Be highly organised with a positive 'can-do’ attitude.
• Have a good understanding of customer service.
• Be empathetic but assertive in your approach when communicating with our customers.
• Have a desire to work within a busy but rewarding team.

Closing Date: 27th January 2025.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.