Homeownership Administrator - Service Care Solutions - Housing : Job Details

Homeownership AdministratorLondon, SE1Type of Service: Housing AssociationLength of Contract: 3 MonthsWorking Hours: 35 HoursPAY RATE: £18.04 LTD / £15.38 PAYE (inc holiday)

Summary:We are recruiting for a part-time Homeownership Administrator to join a dynamic team based in London, SE1. This role involves supporting the Homeownership Team to deliver exceptional service to leaseholders, shareowners, and freeholders.

THE ROLE:The Homeownership Administrator will play a pivotal role in delivering a seamless housing management service for over 1,100 homeowners. Key responsibilities include:

• Responding to day-to-day enquiries from leaseholders and shared ownership residents.
• Updating homeowner accounts and issuing Welcome Packs for new residents.
• Raising requisitions, processing invoices, and maintaining accurate records.
• Assisting with service charge-related enquiries, including resales and right-to-acquire processes.
• Collaborating with Neighbourhood and Income Teams to ensure cohesive service delivery.
• Managing team trackers and administrative tasks, ensuring accuracy and timeliness.
• Supporting the Homeownership Manager with ad hoc tasks as required.
• Liaising with Customer Services to provide first-contact resolution and training support.

THE CANDIDATE:The ideal candidate will have prior experience in a similar housing or administrative role. Key qualifications and experience required:

• GCSEs or equivalent qualifications, including English and Maths.
• Proven administrative experience, including diary management and invoice processing.
• Excellent customer service skills, with a focus on delivering high-quality results.
• Competency with IT systems, including Microsoft Office and housing management software.
• Familiarity with social housing and property management is advantageous.

THE CONTRACT:Working Hours: 35 hours per weekLength of Contract: 3-Month Contract - Likely Temp to PermRate: £18.04 per hour LTD company rate or £15.38 per hour PAYE (inclusive of holiday pay).

HOW TO APPLY:To apply for this role, please email a copy of your CV to or call to discuss the role in more detail!If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!