Homeownership Officer - IRIS Recruitment : Job Details

Homeownership Officer

Salary Up to £35,962.78 per year

Hybrid, with a weekly presence in either our Rushden or Peterborough office.

Permanent, Full Time

In our Homeownership Officer role, you’ll be an integral member of the Home Ownership Services Team providing high quality service to Amplius’ homeowners, ensuring that they are managed in accordance with the terms of their leases, legislation and regulation and best practice.

Location: Hybrid, a minimum of 1 day p/week spent in either our Rushden or Peterborough offices for collaboration with colleagues, with the remainder of the week working from home. Salary: Up to £35,962.78 per year

Contract: Permanent

Your week: 36.25 hours p/week (Monday - Friday, 9am - 5:15pm)

Snapshot of your role

This is what your day will look like as our Homeownership Officer:

• Investigate and respond to disputes arising from service charges or other lease issues, including the preparation of cases for court, mediation and tribunals, attending and giving evidence where necessary.

• Interpreting long leases, head leases, transfer documents and management agreements providing advice and assistance to departments within the Group.

• To maximise the rent and service charge income from homeowners for the group in accordance with policies and procedures.

• To deal in a polite, professional and efficient manner with all telephone enquiries relating to the management of home ownership properties and to liaise with contractors, scheme managers and service providers, as required.

Your toolkit for success

To thrive in our Homeownership Officer role, you’ll need:

• Previous experience of managing homeowners in line with their agreements including knowledge of court processes and enforcement action, alongside an understanding of landlord and tenant law best practice.

• Able to understand and interpret complex information, balancing short- and long-term issues and pressures.

• Demonstrable knowledge of service charges, rents, budgets and accounts.

• A full UK Driving Licence and access to a vehicle is essential to be able to perform the duties of this role.

Why join Amplius?

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Perks of working at Amplius

• 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more

• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary

• Paid professional subscription for membership fees relating to your role

• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more

• Health cash plan giving cash back for everyday health checks such as optical and dental

• Cycle to Work and Electric Car Lease schemes

• High street, holiday and gym membership discounts

• Plus lots more once you join!

The important stuff

We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.