Homeownership Team Leader - Service Care Solutions - Housing : Job Details

Homeownership Team Leader

?? Location: Epsom?? Contract: Permanent? Hours: Full-time

?? Salary: £36,200 per annum

Role Summary:

Our client is currently seeking an experienced Homeownership Team Leader to oversee and coordinate the day-to-day work of the Homeownership Officers and Administrators. This role involves delivering high-quality leasehold management services, ensuring compliance with legal and regulatory requirements, and enhancing the experience of homeowners.

Key Responsibilities:

? Line manage and provide guidance to the Homeownership Team, conducting regular 1-1s and performance appraisals.? Monitor performance and implement improvement plans where necessary.? Work closely with internal departments to deliver a seamless service to homeowners.? Ensure compliance with lease obligations and statutory requirements.? Oversee service charge setting, collection, and arrears recovery.? Manage Section 20 consultations, sinking funds, and ground rents.? Ensure estate and housing management inspections are carried out effectively.? Liaise with solicitors, lenders, and external professionals on leasehold matters.? Assist in setting up new schemes in collaboration with the Development Team.? Handle complaints in line with policy and promote customer involvement in service improvements.

Requirements:

? Experience in managing leasehold or shared ownership housing.? Proven ability to improve services and lead a team.? Strong knowledge of leasehold management, service charges, and Section 20 processes.? Excellent communication and problem-solving skills.? Full UK driving licence and access to a car.

If you are interested in this position and meet the above criteria, please send your CV now to for consideration or call