Hotel Administrator - Old Abbey House Hotel : Job Details

Hotel Administrator

Edge Hotel Group (EHG) - No.192 Oxford & Old Abbey House Hotel

An excellent opportunity to join a rapidly growing business that provides high-quality, technology-led hotel accommodation across Oxfordshire. As a Hotel Administrator you will be at the heart of our operations; supporting the smooth running of day-to-day activities and contributing to the success of the business. This role is ideal for someone seeking variety, flexibility, and the chance to provide exceptional customer service in a dynamic environment.

Location: Oxfordshire, UKType: Full-time, PermanentSalary: £23-£24K, depending on experienceStart Date: 1st February 2024 (TBC)

About the roleAs a Hotel Administrator, your key responsibilities will include:

• Managing bookings, availability, and pricing through our CRM tools to meet company targets.
• Responding to customer enquiries via email, phone, and face-to-face interactions.
• Ensuring a superior guest experience by prioritizing customer satisfaction and service excellence.
• Processing bookings, payments, and invoices, while actively encouraging direct reservations.
• Maintaining brand standards and utilizing guest feedback to improve performance against KPIs.
• Overseeing day-to-day operations, collaborating with housekeeping, managing stock levels and orders, and conducting property checks to ensure necessary maintenance is completed efficiently and cost-effectively.
• Developing strong communication and rapport within our small, close-knit team.
• Managing relationships with local tradespeople and suppliers for repair work.
• Contributing to marketing efforts by creating social media posts and working with a marketing agency to drive direct business.

About youWe are looking for a confident, detail-oriented individual who is eager to be part of our diverse and supportive team. To succeed in this role, you should have:

• Strong communication skills, both verbal and written, and a friendly, customer-focused attitude.
• Excellent organizational and time-management abilities.
• Proficiency with computers and technology, including Outlook, Excel, online management tools, social media, and hotel-specific technology (e.g., check-in kiosks).
• The ability to work independently and make sound decisions, while also being comfortable seeking advice or brainstorming ideas with colleagues.
• A valid UK driving license to travel between sites across Oxfordshire.

What we offerIn return for your skills and hard work, you’ll benefit from:

• Company iPhone and laptop for work use.
• 28 days of annual leave.
• Flexible working hours.
• Nest pension scheme.
• Mileage reimbursement for travel between hotel sites.
• Access to desk and/or meeting space at our office in Witney, as needed.

This is an exciting opportunity to work in a fast-paced and growing business, with the potential for career development as we continue to expand. If you’re passionate about customer service and looking for a dynamic, flexible role, we would love to hear from you.

To apply, please submit your CV here and we will be in touch shortly.