Hotel Contracts Manager - Travel Counsellors : Job Details

We are seeking a commercially aware Hotel Contracts Manager to join our Commercial team to manage bed buying and hotelier/accommodation provider relationships for an industry-leading travel company.

Bring your experience to Travel Counsellors! We offer hybrid working, fantastic benefits, and real opportunities for growth with a trusted, successful brand.

This Hotel Contracts Manager role includes varied tasks such as:

• Supplier Onboarding: Own the onboarding journey for new hotel partners, from sourcing to activation on our platform, Phenix.
• Supplier Negotiation: Negotiate with hotel partners and regularly monitor to ensure Travel Counsellors have the best rates.
• Supplier Relations: Maintain and sustain long-term mutually beneficial relationships and address and resolve any standard/service-level issues with suppliers.
• Quality Control: Undertake an ongoing analysis of products and quality to maintain a consistent product offering for clients, closely monitor room production, and work with all the relevant parties to stimulate the growth of bookings, room nights, and revenue.
• Product Sourcing: Identify new products in line with room nights and sales requirements, including suitable hotels to fall into our preferred "castle" collection based on production and opportunity to secure exclusive added value.
• Industry Knowledge: Maintain a comprehensive understanding of the technology available in the market to support hotel contracting and an understanding of internal systems and processes in order to contract more efficiently and effectively.

• A competitive basic salary + annual company bonus
• Flexible hybrid working model
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter Day (annually)
• Enhanced maternity/paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company pension scheme
• Costco membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)

• A good understanding of the travel industry, ideally with previous experience in hotel contracting
• IT literate - able to use Microsoft Office, Excel, etc.
• Confident and professional manner with excellent negotiation skills
• An approachable team player
• Excellent verbal and written communication and numerical skills
• Well-organised and able to prioritise tasks

Join us as a Hotel Contracts Manager today and step up in your career with Travel Counsellors!

Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 400 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!

We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £1bn) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.