Hotel Receptionist - Burgh Island Hotel : Job Details

Hotel Receptionist

Want to work at one of the most magnificent hotels in Devon?

We are looking for a receptionist to develop their career further by joining a wonderful team of individuals here at Burgh Island! This hotel is an iconic landmark and retreat on a wildly beautiful and secluded tidal Island. A career at Burgh Island is unique and not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours.

Live-in accommodation is available, subject to availability. This starts at £25.00 per week in a shared room)

F/T: 40 Hours per week

Salary: £23795.00

Requirements for the role:

· Manage check in and check out process.

· Answer the phone, take reservations and deal with any enquiries.

· Prepare catering list with important information and making sure kitchen and front of house are aware.

· Prepare daily reports as required.

· Manage guest payments, invoices, and receipts.

· Reconcile petty cash.

· Manage comprehensive hand over to following shift.

· Help guests with local enquiries, bookings, tickets, and travel arrangements.

· Report maintenance items to the maintenance logbook.

· Responsible for all health & safety during shift.

· Prepare welcome drinks for arriving guests.

· All future deposits are processed and recorded.

· All pre-charges are processed and recorded.

· Responsible for guest security and ensuring their belongings are labelled correctly.

· Assist front of house as necessary

· Ensure all allergies/intolerances are clearly marked on the catering list and that the F&B team is aware of it.

General duties:

· Assist with other functions as necessary.

· Maintain register of visiting maintenance/service companies.

· Report accidents or incidents promptly and correctly.

· Be vigilant and report any suspicious behaviour in or around the hotel.

· Handle emergencies if necessary, during shift.

· Comply with all Reception related SOP’S.

· You are expected to be presentable at all times.

· Make sure there is always someone at the reception at all operational times.

On top of a competitive salary, we offer an excellent benefits package which includes.

- Employee Assistance Programme

- Service Charge - Equal share pro-rated according to contracted hours.

- Bonus Scheme - Eligible after successful completion of 3-month probation period

- Pension

- Meals on duty provided (Brunch and Dinner)

- Accommodation - Subject to availability

- Staff shopping system for those in accommodation with a local convenience store.

- Discounted rates with the local taxi company

- Apprenticeships via HIT Training available

- WSET courses available

- 50% Employee Discount on Food

- 25% Employee Discount on beer, wine and soft drinks

- 1 Free night B&B in any Inn-Telligence managed property after 1 year employment

- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment

- Free use of hotel paddleboards and kayaks (subject to availability)